GENERAL
Please read these terms and conditions (“Terms and Conditions”) carefully. By using this Web site, you agree to be bound by the Terms and Conditions described below. If you do not agree to all of these terms, please do not use this Web site or make any purchase from it. These terms and conditions govern your use of, and any purchase from, the website belgiumdiamonds.net and constitute an agreement between you and NV JOAILLERIE FRÈRES FROHMANN/belgiumdiamonds.net.  We reserve the right to change or modify any of these terms and conditions or any policy or guideline of this site at any time, and in its sole discretion. Any changes or modification will be effective immediately upon posting of the revisions on this site. Your continued use of this site following the posting of its changes or modifications will constitute your acceptance of such changes or modifications. Therefore, you should frequently review these Terms and Conditions and any other applicable policies from time-to-time to understand the terms and conditions that apply to your use of this site. If you do not agree to the amended terms, you must stop using this site.

ORDERS

 NV JOAILLERIE FRÈRES FROHMANN
Pelikaanstraat 54,
2018 Antwerp, Belgium.
Company Registration Number: BE.0417.980.720

VAT
VAT will be applied to customers within the European Union in accordance with the VAT rate of the destination country.  (Example Belgium 21%). Customers outside of the European Union (Shipping and Billing Address are non-EU country) are free of this charge and will not be charged 21% VAT.

SHIPPING
Fully insured shipping within the EU is free on all orders. For orders over 2500 euro in value (ex vat) order will be delivered by priority shipment within 1-3 working days express door-to-door insured courier following the completion of the jewel. For all orders under 2500 euro (ex vat) your order will be delivered within 3-20 business days.
Shipment on purchases under 2500 euro to Austria, Belgium, Denmark, Finland, France, Germany, Gibraltar, Greece, Ireland, Italy, Netherlands, Portugal, Spain, Sweden, UK can be upgraded to Priority Shipping for 30 euro charge to:
Shipment on purchases under 2000 euro to Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Luxembourg, Malta, Poland, Romania, Slovakia and Slovenia.
For shipping outside the EU region a supplementary charge will be added. This charge will be confirmed with customer before shipment.

INSURANCE
Our shipments are fully insured.

CANCELLATION AND RETURN POLICY
All jewelry from BelgiumDiamonds.net/NV JOAILLERIE FRÈRES FROHMANN is made to order and personalized, and therefore not eligible for full refunds as per applicable EU law. These custom-made products are exempt from the 14-day EU regulated cooling-off period.

SPECIAL ORDERS AND CUSTOM DESIGN
Deposit of 35% will be charged when you place a special diamond order or request a custom designed product. This deposit will not be reimbursed if order is cancelled or returned.

“ON-HOLD” DEPOSITS
“On hold” deposits to guarantee jewelry and/or stone availability will not be reimbursed in case of cancellation of the purchase by the customer.

PURCHASE APPORVAL
All purchases are subject to the final approval of belgiumdiamonds.net / NV JOAILLERIE FRÈRES FROHMANN. If the item (items) purchased is not available belgiumdiamonds.net / NV JOAILLERIE FRÈRES FROHMANN will offer a replacement item. If the customer does not accept the replacement item, customer will receive a 100% payment refund.
If display price and/or features are erroneous due to technical or administrative issue, belgiumdiamonds.net / NV JOAILLERIE FRÈRES FROHMANN has the discretion to refuse the purchase. Customer will receive a 100% payment refund.

AFTER DELIVERY WARRANTIES
After you receive your jewel, we provide an after sales guarantee and warranty. If you believe your item has a manufacturing defect, you may return it to us for inspection. If we determine your jewel is damaged due to a manufacturing defect, we will repair the merchandise or, if we deem appropriate, replace the item.

We offer a free one time resizing and yearly cleaning and inspection service free of charge to our customers. The customer only pays for shipping and return shipping.

We do not replace diamond/diamonds which are lost or fall from your jewel. We therefore strongly recommend that you insure you fully insure your jewel immediately following receipt of your package. With your package you will receive and invoice and valuation which can be used when insuring your jewel.

DISCLAIMER 
All transactions made with Belgium Diamonds BV and/or Alain Zlayet are solely their responsibility and are not associated with or under the control of NV JOAILLERIE FRÈRES FROHMANN. NV JOAILLERIE FRÈRES FROHMANN assumes no liability for any transactions, disputes, or financial matters related to payments made to Belgium Diamonds BV or Alain Zlayet. Any issues or concerns regarding payments should be addressed directly with the relevant parties involved.