GENERAL
Please read these terms and conditions (“Terms and Conditions”) carefully. By using this website, you agree to be bound by the Terms and Conditions as described below. If you do not agree to all of these terms, please do not use this website or make any purchases from it. These Terms and Conditions govern your use of, and any purchase from, the belgiumdiamonds.be website, and constitute an agreement between you and belgiumdiamonds.be. 

Belgiumdiamonds.be reserves the right to change or modify any of these Terms and Conditions or any policy or guideline of this site at any time and at its sole discretion. Any changes or modifications will be effective immediately upon posting the revisions online. Your continued use of this site following the posting of its changes or modifications will constitute your acceptance of such changes and/or modifications. Therefore, you should frequently review these Terms and Conditions and any other applicable policies to be aware of the terms and conditions that apply to your use of this site. If you do not agree to the amended terms, please do not use this site.

THE WEBSITE
This website belgiumdiamonds.be is owned and managed by Belgium Diamonds Ltd.  Any order queries or comments and requests regarding products  displayed on the site should be referred to:
Email: info@belgiumdiamonds.be
Address: Hoveniersstraat 2 ADC Building , off 322, Antwerpen 2018
Tel: +32 475 500 195

ORDERS
Order fulfillment is processed and handled exclusively by:
Belgium Diamonds Ltd.
Address: Hoveniersstraat 2 ADC Building, off 322, Antwerpen 2018, Belgium

PAYMENTS 
Payments are processed and handled by Belgium Diamonds Ltd.
The following payment methods are available:

Credit Cards:
All major credit cards are accepted.

Bank Cards:
All major bank cards are accepted.

Paypal:
Transactions are limited to 2000 euro.

Bank Wire:
Bank wire payments are accepted on all orders. (No processing charge).

IBAN: BE88737036481541
BIC: KREDBEBB
Beneficiary: Belgium Diamonds Ltd.
Address: Hovenierstraat 2. Off 322,
2018 Antwerpen, Belgium

VAT
21% VAT will be added to European Union customers (shipping and billing addresses are within an EU country). Customers outside of the European Union (shipping and billing addresses are not within EU countries) are free of this charge and will not be charged VAT.

SHIPPING
Fully insured, regular shipping by post, within the EU is free on all orders. For orders over 2500 euro in value (ex vat), the order will be delivered by Free priority shipment within 1-5 working days by express door-to-door insured courier, following the production of the jewel. For all orders under 2500 euro (ex vat), your order will be delivered within 3-20 business days and is free of charge.
Shipment on purchases under 2500 euro to Austria, Belgium, Denmark, Finland, France, Germany, Gibraltar, Greece, Ireland, Italy, Netherlands, Portugal, Spain, Sweden, UK can be upgraded to Priority Shipping for 50.00 Euros (ex vat) charge and will be delivered in 3-5 business days.
Shipment on purchases to Bulgaria, Croatia, the Republic of Cyprus, the Czech Republic, Estonia, Hungary, Latvia, Lithuania, Luxembourg, Malta, Poland, Romania, Slovakia, and Slovenia will have a flat rate of 50.00 Euros (ex vat) and will be delivered in 3-5 business days.
For shipping outside the EU region, a supplementary charge will be added. This charge will be confirmed with the customer before shipment.

INSURANCE
Our shipments are fully insured.

CANCELLATION AND RETURN POLICY
At Belgium Diamonds Ltd., we take pride in crafting high-quality- and made-to-order jewelry. We understand that sometimes plans change, which is why we offer a 14-day return and cancellation window.
To request a return or cancellation:
Simply email us with your order ID and a brief description of the item and the reason for the return. Our team will guide you through the next steps.
Please note:
• All our standard jewelry is covered by this clause, custom-made and personalized jewelry are not included in this clause. In accordance with EU consumer protection laws, such items are not eligible for full refunds.
• To cover the administrative costs, a deduction of 20% (minimum €180 excl. VAT) will be applied to your refund.
• For custom-made and personalized jewelry an estimate of the material and stones shall be calculated upon reception of the item, and an offer shall be sent to the client. Should this offer be accepted, then the funds will be wired back withing a 90-day period. Should the offer be declined Belgium diamonds shall send the item back to the client free of charge. The shipping to return the item to Belgium diamonds ltd is at the cost and responsibility of the client. Belgium diamonds shall bare no responsibility for the return shipment by the client.
We appreciate your understanding and are here to assist you every step of the way.

Loose Diamonds
At BelgiumDiamonds.be, we strive to provide exceptional quality and service. We understand that purchasing fine jewelry and diamonds is a significant decision. That’s why we offer a 14-day cancellation and return policy on eligible items.
How to Request a Return or Cancellation
To start the process, please email us within 14 days of your purchase with your order ID and the reason for the return. Our team will guide you through the necessary steps.
Fees & Deductions
Due to fluctuations in the diamond market and costs related to administration, handling, and secure shipping, the following fees apply:
• To cover the administrative costs, a deduction of 20% (minimum €180 excl. VAT) will be applied to your refund. For custom-made items the nonrefundable deposit of 35% will be retained.
• Any market fluctuations on the diamond(s) will also be deducted from the refund amount.
Important: Diamonds must be returned sealed, laser-inscribed, and in their original condition. If the seal is broken, the stone is unsealed, or any damage is detected, the return will not be accepted, and no refund will be issued.
Refund Processing Time
Please note that reimbursement for diamonds and gemstones may take up to 90 days after reception and confirmation of the returned items.

Special Orders & Custom Designs
For custom-designed jewelry, a 35% deposit is required at the time of ordering.
• This deposit is non-refundable if the order is canceled, as these items are tailored specifically to your request and involve additional labor and materials.

Jewelry and Return Details

All returns and return queries are handled and processed by Belgium Diamonds Ltd.

Email: info@belgiumdiamonds.be
Mail Address: Hoveniersstraat 2 ADC Building , Off 322, Box 311, Antwerp 2018, Belgium

PURCHASE APPROVAL 
All purchases are subject to the final approval of Belgium Diamonds Ltd.
If any items purchased are not available, you will be offered a replacement item. If you do not accept the replacement item, you will receive a 100% payment refund. If the displayed price and/or product features are erroneous due to technical or administrative issues, we have the discretion to refuse the transaction in which case you will receive a 100% payment refund.

POST DELIVERY WARRANTY
We are committed to ensuring the quality and craftsmanship of your jewelry. After receiving your item, you are covered by our after-sales guarantee and warranty.

If you believe your item has a manufacturing defect, you may return it to us for inspection within 14 days of receipt. If our assessment confirms a manufacturing defect, we will repair or replace the item at our discretion.

As part of our commitment to customer care, we offer a one-time free resizing and professional cleaning, which includes a full inspection of your jewelry. Customers are responsible only for the cost of shipping both ways.

Please note: We do not accept responsibility for diamonds, gemstones, or other materials that are lost or fall out of their settings after delivery. For this reason, we strongly recommend insuring your jewelry as soon as you receive it. An invoice and valuation certificate are included with your package for insurance purposes.