Please read these terms and conditions (“Terms and Conditions”) carefully. By using this website, you agree to be bound by the Terms and Conditions described below. If you do not agree to all of these terms, please do not use this website or make any purchase from it. These Terms and Conditions govern your use of, and any purchase from, the Belgiumdiamonds.net website, and constitute an agreement between you and BelgiumDiamonds.net. BelgiumDiamonds.net reserves the right to change or modify any of these Terms and Conditions or any policy or guideline of this site at any time, and in its sole discretion. Any changes or modification will be effective immediately upon posting of the revisions on this site. Your continued use of this site following the posting of its changes or modifications will constitute your acceptance of such changes or modifications. Therefore, you should frequently review these Terms and Conditions and any other applicable policies from time-to-time to understand the terms and conditions that apply to your use of this site. If you do not agree to the amended terms, please do not use this site.
This website belgiumdiamonds.net is owned and managed by European Luxury Trade SRL. Any order queries or comments and requests regarding products displayed on the site should be referred to:
Address: Schupstraat 9-11, 2018 Antwerp, Belgium
Tel: + 32 483 119 878
Order fullfillment is processed and handled by:
Belgium Diamonds BV
Address: Hoveniersstraat 2, ADC Building, B-2018 Antwerp, BELGIUM
Payments are processed and handled by Belgium Diamonds NOTE: Due to administrative issues from February 12th – March 27th we are not processing orders on this site.
If you have any questions please contact us by whatsApp or email. + 32 483 119 878
21% VAT will be added to European Union customers (shipping and billing Addresses are within EU country). Customers outside of the European Union (shipping and billing Address are not within EU countries) are free of this charge and will not be charged 21% VAT.
Fully insured shipping within the EU is free on all orders. For orders over 2500 euro in value (ex vat) order will be delivered by priority shipment within 1-3 working days express door-to-door insured courier following the completion of the jewel. For all orders under 2500 euro (ex vat) your order will be delivered within 3-20 business days.
Shipment on purchases under 2500 euro to Austria, Belgium, Denmark, Finland, France, Germany, Gibraltar, Greece, Ireland, Italy, Netherlands, Portugal, Spain, Sweden, UK can be upgraded to Priority Shipping for 30 euro charge to:
Shipment on purchases under 2000 euro to Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Luxembourg, Malta, Poland, Romania, Slovakia and Slovenia.
For shipping outside the EU region a supplementary charge will be added. This charge will be confirmed with customer before shipment.
Our shipments are fully insured.
CANCELLATION AND RETURN POLICY
Jewelry (includes all jewelry items and gold settings displayed on this site).
BelgiumDiamonds.net allows customers a 14 day cancellation and return policy. If you wish to cancel or return your jewelry purchase, send an email to us with order id number and description and we will guide you through the cancellation and return process. All of Belgiumdiamonds.net jewelry are made to order goods and clearly personalised items which can not be fully refunded as provided by applicable EU law.
In condsideration of this, Belgium Diamonds BV will subtract 20% of the purchase amount (minimum 150 euro) for the manufacturing, processing, handling and market fluctuations of the raw materials from the reimbursement amount.
BelgiumDiamonds.net allows customers a 14 day cancellation and return policy. If you wish to cancel or return your purchase, send an email to us with order ID number and description and we will guide you through the cancellation and return process. Due to the fluctuation of the diamond market and expenses incurred with administration and shipping the customer will be required to pay 150 Euro secure shipping, administrative, handling and processing fees plus any market loss that occurred. Upon request, Belgium Diamonds BV will provide customers with expected refund perctange of each diamond before purchase.
Reimbursement of certain diamonds may take up to 90 days (if you want to know if the item you purchased is within the 90 day refund policy, please send us an email with the diamond or product ID before purchase to confirm item refund duration).
Special Orders and Custom Designed Jewelry
Jewelry deposit of 35% will be charged when you place a special diamond order or request a custom designed product. This deposit will not be reimbursed if an order is cancelled or returned.
Jewelry and Return Details
All returns and return queries are handled and processed by Belgium Diamonds BVBA.
Belgium Diamonds BVBA
Hoveniersstraat 2, ADC Building
B-2018 Antwerp, BELGIUM
All purchases are subject to the final approval of BelgiumDiamonds.net and Belgium Diamonds BV.
If any items purchased is not available, you will be offered a replacement item. If you does not accept the replacement item, you will receive a 100% payment refund. If the display price and/or product features are erroneous due to technical or administrative issues, we have the discretion to refuse the purchase in which case you will will receive a 100% payment refund.
POST DELIVERY WARRANTY
After you receive your jewel, we provide an after sales guarantee and warranty. If you believe your item has a manufacturing defect, you may return it to us for inspection within 14 days of receiving the item. If we determine your jewel is damaged due to a manufacturing defect, we will repair the merchandise or, if we deem appropriate, replace the item.
We offer a free-one time resizing and yearly cleaning and inspection service free of charge to our customers. The customer only pays for shipping and return shipping.
We do not replace nor take responsibility for diamond/diamonds and other gemstones which are lost or fall from your jewel. We therefore strongly recommend that you fully insure your jewel immediately following receipt of your package. With your package you will receive an invoice and valuation which can be used when insuring your jewel
(Some of our replies sent by email may be filtered as spam or blocked entirely. Please include your telephone/whatsapp number so we can verify that our emails have been received).