GENERAL
Please read these terms and conditions (“Terms and Conditions”) carefully. By using this website, you agree to be bound by the Terms and Conditions described below. If you do not agree to all of these terms, please do not use this website or make any purchase from it. These Terms and Conditions govern your use of, and any purchase from, the Belgiumdiamonds.net website, and constitute an agreement between you and BelgiumDiamonds.net. BelgiumDiamonds.net reserves the right to change or modify any of these Terms and Conditions or any policy or guideline of this site at any time, and in its sole discretion. Any changes or modification will be effective immediately upon posting of the revisions on this site. Your continued use of this site following the posting of its changes or modifications will constitute your acceptance of such changes or modifications. Therefore, you should frequently review these Terms and Conditions and any other applicable policies from time-to-time to understand the terms and conditions that apply to your use of this site. If you do not agree to the amended terms, please do not use this site.

NOTICE
 (Due to administrative issues, we will not be processing orders on this site from January 30, 2024, until further notice).

THE WEBSITE
This website belgiumdiamonds.net is owned and managed by European Luxury Trade SRL.   Any order queries or comments and requests regarding products  displayed on the site should be referred to:
Address: Schupstraat 9-11, 2018 Antwerp, Belgium
Email: Support@Belgiumdiamonds.net

ORDERS

Bank Details
European Luxury Trade SRL
KBC Brussels
IBAN: BE56 7350 6020 8288
SWIFT/BIC: KREDBEBB

Bank Address
Kbc Brussels La Cambre/Ter Kameren
Avenue louise 527
1050 Brussels, Belgium

VAT
21% VAT will be added to European Union customers (shipping and billing Addresses are within EU country). Customers outside of the European Union (shipping and billing Address are not within EU countries) are free of this charge and will not be charged 21% VAT.

SHIPPING
Fully insured shipping within the EU is free on all orders. For orders over 2500 euro in value (ex vat) order will be delivered by priority shipment within 1-3 working days express door-to-door insured courier following the completion of the jewel. For all orders under 2500 euro (ex vat) your order will be delivered within 3-20 business days.
Shipment on purchases under 2500 euro to Austria, Belgium, Denmark, Finland, France, Germany, Gibraltar, Greece, Ireland, Italy, Netherlands, Portugal, Spain, Sweden, UK can be upgraded to Priority Shipping for 30 euro charge to:
Shipment on purchases under 2000 euro to Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Luxembourg, Malta, Poland, Romania, Slovakia and Slovenia.
For shipping outside the EU region a supplementary charge will be added. This charge will be confirmed with customer before shipment.

INSURANCE
Our shipments are fully insured.

CANCELLATION AND RETURN POLICY
Jewelry with or without Precious Stones and Diamonds (includes all jewelry items and gold settings displayed on this site).
belgiumdiamonds.net/European Luxury Trade SRL allows customers a 14 day cancellation and return policy. If you wish to cancel or return your jewelry purchase, send an email to us with order id number and description and we will guide you through the cancellation and return process. All of belgiumdiamonds.net jewelry are made to order goods and clearly personalized items which can not be fully refunded as provided by applicable EU law.
In consideration of this, belgiumdiamonds.net/EuropeanLuxury Trade SRL will subtract 25% of the purchase amount (minimum 150 euro) for the manufacturing, processing, handling and market fluctuations of the raw materials from the reimbursement amount.

SPECIAL ORDERS AND CUSTOM DESIGN
Deposit of 35% will be charged when you place a special diamond order or request a custom designed product. This deposit will not be reimbursed if order is cancelled or returned.

“ON-HOLD” DEPOSITS
“On hold” deposits to guarantee jewelry and/or stone availability will not be reimbursed in case of cancellation of the purchase by the customer.

PURCHASE APPORVAL
All purchases are subject to the final approval of belgiumdiamonds.net / European Luxury Trade SRL. If the item (items) purchased is not available belgiumdiamonds.net / European Luxury Trade SRL will offer a replacement item. If the customer does not accept the replacement item, customer will receive a 100% payment refund.
If display price and/or features are erroneous due to technical or administrative issue, belgiumdiamonds.net / European Luxury Trade SRL has the discretion to refuse the purchase. Customer will receive a 100% payment refund.

AFTER DELIVERY WARRANTIES
After you receive your jewel, we provide an after sales guarantee and warranty. If you believe your item has a manufacturing defect, you may return it to us for inspection. If we determine your jewel is damaged due to a manufacturing defect, we will repair the merchandise or, if we deem appropriate, replace the item.

We offer a free one time resizing and yearly cleaning and inspection service free of charge to our customers. The customer only pays for shipping and return shipping.

We do not replace diamond/diamonds which are lost or fall from your jewel. We therefore strongly recommend that you insure you fully insure your jewel immediately following receipt of your package. With your package you will receive and invoice and valuation which can be used when insuring your jewel.